Refund Policy

In case of any discrepancy, the Georgian version prevails.

Last updated: 25 September 2026

We want you to be happy with your order. Below is how you can return or exchange a product. These terms do not limit the rights you have under Georgian law, including the Law on the Protection of Consumer Rights.

1. Returns within 14 days

You can return a product bought online within 14 calendar days of receiving it, without giving a reason, if:

• the packaging is unopened and the protective seal (tape / film) is intact;
• the product is in its original packaging and undamaged.

2. What cannot be returned

For health and hygiene reasons, opened or unsealed food supplements cannot be returned unless the product is damaged or faulty (see section 3).

3. Damaged, wrong or expired products

If you receive a damaged, wrong or expired product, let us know as soon as possible — ideally within 3 days of receiving it — and send us a photo of the product and its packaging. At our expense, we will replace the product or give you a full refund — whichever you prefer.

4. How to return a product

1. Message us on WhatsApp at +995 558 11 44 84 or email diahealthylife@gmail.com — tell us your name, the order date and the product you want to return.
2. We will agree with you how and where to hand the product back.
3. Once we have received and checked the product, we will refund you.

If you change your mind (section 1), the customer pays for return shipping. For damaged or wrong products (section 3), we cover all costs.

5. Refunds

• We refund you within 14 days of receiving the returned product.
• Refunds are paid by bank transfer to the account you give us — including when you paid cash on delivery.
• Delivery is always free, so nothing extra is deducted.

6. Contact